How Sahleva works, from your first message to recovery at home
You tell us about your treatment in a short form. No medical history is needed at that point. We check your doctor and hospital, collect your medical information only once you've consented, and pass it to your doctor, who makes every medical decision. You then get three separate quotes (medical, coordination and travel), and we plan your trip, your stay and your follow-up at home. One named coordinator stays with you throughout.
The steps
1. Tell us where you are
Already have a doctor? Tell us who, and where. Still deciding? Tell us the treatment you're considering, and a coordinator will help you find a verified provider. The first form asks only for basics, such as your contact details, nationality and country of residence, your procedure, your doctor if you have one, and your preferred dates. No medical documents.
2. We check your doctor and facility
Before anything moves forward, we verify your doctor and the hospital or clinic. We record where each check came from and when it was made.
3. You consent, then share medical information
Nothing medical is collected until you've given clear, specific consent. Then you complete an intake built for your procedure, with the photos and documents your doctor needs.
4. Your doctor reviews it, not us
Your intake goes to your doctor. Their response comes back to you through your coordinator, exactly as given.
5. Three separate quotes
A medical quote from your provider, a coordination quote from us, and travel options. Each is itemized, dated and has a validity window.
6. We plan your travel together
Flight and hotel options with real fares, change and cancellation terms and an expiry date. Nothing is booked without your confirmation.
7. Readiness checks, then confirmation
Medical, entry, travel and payment checks are tracked on your case. You can see what's confirmed before dates are locked in.
8. Arrival, treatment and recovery
Local transport, an interpreter if you need one, and your recovery stay, arranged around your treatment dates.
9. Return and follow-up at home
We plan your return and keep the line to your doctor open for remote follow-up.
What your doctor's response can be
After reviewing your intake, your doctor answers with one of five outcomes:
- they need more information;
- they recommend a remote consultation;
- they give a preliminary acceptance, pending an in-person assessment;
- they decline the case;
- the decision has to be made in person.
A remote review never "approves you for surgery". That decision belongs to your surgeon, after seeing you. Whatever the answer, it comes from your doctor, recorded accurately. Sahleva never approves, declines or interprets a medical case.
Your quotes
You'll always see three separate quotes, never one combined figure. Each shows its currency, line items, terms and how long it's valid. Travel prices can change until they're booked. If anything changes, you get a new version, and the earlier one is kept. Our rhinoplasty cost guide shows how the three parts fit together for one procedure.
Checks before you travel
Before dates are locked in, your coordinator works through readiness checks with you: is the medical side settled, is your entry route clear, are travel options confirmed, and is payment arranged? If your passport needs a visa, or has a short visa-free limit, the Iran medical visa guide explains the options.
If plans change
Doctors move dates. Flights get cancelled. Recovery sometimes takes longer. Your coordinator handles these as part of your case: options are requoted, dates re-planned, and nothing expired is shown to you as still bookable.
After you're home
Your case doesn't end at the airport. We stay in touch during remote follow-up and pass your questions to your doctor. Our guide to aftercare after surgery abroad explains what to arrange before you leave.
Your named coordinator
You're assigned one coordinator: a real person, not an anonymous support queue. What we coordinate lists everything they handle, and how we verify providers explains step 2 in detail. Short answers on privacy, quotes and travel are in our frequently asked questions.